FAQs

DESIGN WINE STOPPER + POP-UP CARD

-Is it possible to add my own design to the wine stopper or to the Pop-up? Yes! Through the web menu in the "Wine Stoppers" section is the "Your Artwork" option. This ad is adapted so you can upload an image of your design on the cork stopper and in the Pop-up. If you have trouble uploading your image, please contact us.

-Are there more color options for Pop-up?
In each ad you will see a wide range of flat, bright colors, kraft and a paper made with real grass. If you need a color that is not available, contact us to see if it is possible.

-Can I buy only the Pop-up?
Pop-ups are made with the measures of our stoppers, and to prevent other stoppers not fitting properly or can be detached, Pop-ups cannot be sold separately.

-Can I receive a sample before my purchase?
You can order samples in two ways.

1- CUSTOM: Choose in each item in the quantity section “5 units” and you will receive the personalized caps that you have prepared with samples of some Pop-up cards in metallic foil. With this order you will get a discount of the same amount that you have paid for your next order.

2- RANDOM: In the "Samples" tab in the main menu. In this ad the samples you receive are not customized. You will receive sample engraved wine stopper with most popular design and some Pop-up cards in metallic foil.

ORDERS, PAYMENTS & DELIVERY

-What is the production and delivery time?

Once we receive your order we produce it in the next 24/48 hours. If the design needs some revision, you will receive a message in the next 24 / 48h to prepare your order as quickly as possible.

All shipments are managed through our international partner DHL and Zeleris in our national orders (Spain).

Estimated shipping times:
Deliveries in the European Union: 2-3 business days.
Deliveries to the United States: 3-4 business days.
Deliveries to Canada: 4-5 business days
Other countries: 5-6 business days

Please note that deliveries are not made on Saturdays or Sundays. Deliveries require a signature on delivery, therefore, it is not possible to send to APO or PO Box addresses.

-Can I change the shipping address of my order?
Check all the details of your order, and if the address is incorrect send us a message immediately with the correct data of the shipping address.

-Is my order insured?
All orders are insured against damages and losses from celebritem office to the delivery address provided. Once the order has been delivered and signed at the delivery address, the package is no longer insured. In case of receiving the wrong order, the package is broken, defective, a part is missing or has been lost by the courier company, notify us to find a solution as quickly as possible to solve this issue.

-How can I know that my order has been placed?
Once you place your order, you will receive a confirmation email with the order details.

-Do I need to make an account to place an order?
No, it is not necessary to open an account to place an order. Once you have made the purchase and provided an email, you will receive all the order and shipping information there.

-How much do shipping rates cost?
Depending on the destination, shipments will have an extra fee that is applied once they arrive in the country of destination. These supplementary expenses will be the responsibility of the client.

-What types of payment does Celebritem accept?
Credit Card
We accept payments with Visa, MasterCard, American Express, Visa Electron and Red6000. Your credit card information is not saved on our server, so your payment is 100% secure.

Paypal
PayPal is an online payment method that allows you to send money through an email. Once you sign up for an account, you can use PayPal to send money from a credit card or your bank account. All financial information is stored securely and encrypted on Paypal servers.

-Can I track the shipment?
Once your order is shipped, you will receive a confirmation email with the details of your shipment and a tracking number. Through your registration, you can see and follow the status of your shipment. We also will send you the shipping info to your email once the order it's shipped.